Will Call: Will Call must be prearranged and is between 9:00 AM and 12:00 PM, Monday – Friday. Failure to adhere to the Will Call scheduled may result in rental items not being available, cancellation charges, or additional rental fees if items are returned late. Customer is responsible for the safe keeping of rental items until items have been returned to an Island Rents’ employee. Customers renting items through Island Rents’ Will Call service are responsible for the loading, unloading and transport of rental items. Customers are responsible for damages to the rental items and/or damages to Customer’s vehicle that occur during transport, loading and unloading of rental items. Island Rents’ staff may, at Island Rents’ option, choose to help a customer load their vehicle, with Customer’s permission. Neither Island Rents nor its employees shall be held liable for damage to Customer’s vehicle or for bodily injury that occurs while loading or unloading Customer’s vehicle.
Set-Up & Breakdown: The service of setting up and breaking down of standard equipment such as tables and chairs is not included in the rental or delivery fees but is available for additional charges and must be arranged for in advance.
Tents: Customer is responsible for obtaining all necessary permits for the erecting of tents. Should the customer fail to obtain the necessary permits and documentation for tent installation Island Rents may be required to stop installation or remove the tent prior to the end of this Rental Agreement, in such cases full rental rates still apply. Customer also agrees to pay for any extra labor, after hour fees, fines or other charges associated with failing to obtain proper permits. The premises upon which tents are to be erected or dismantled is to be clear of all structures or other impediments before the scheduled delivery and pickup times. The surface is to be clean and suitable for spreading tent fabric. All decor, lighting, etc. not installed by Island Rents must be removed prior to Island Rents arrival for tent breakdown. From the time of tent installation until pickup, Customer agrees to maintain the tent in good condition, keeping poles in place, all ropes tight and tied, and keeping the walls on the tent or neatly folded off the ground. Island Rents shall not be held liable and shall be held harmless for injuries or damages caused to persons or things falling over or coming into contact with ropes, stakes, or other tent supports. Signs, banners and/or decorations shall not be affixed to the tent fabric, poles or tent walls. Decorations may be hung from the ‘D” rings or wall rope on the inside of valance of the tent, or from ropes strung between the tents poles. Island Rents cannot guarantee the tent to be absolutely 100% waterproof. Cooking or grilling under the tent is strictly prohibited. It is recommended that tiki torches, patio heaters, sparklers, fireworks and other sources of fire or extreme heat are at least 20′ away from tent. On any given day in which Island Rents has agreed to erect a tent and there are winds or gusts in excess of 30MPH or conditions that Island Rents considers to be unsafe, Island Rents may choose to cancel installation of the tent. Island rents may also cancel tent walls during heavy winds to prevent unsafe conditions and equipment damage. In the event that Island Rents cancels installation under these conditions, Island Rents cannot be held liable for breech of this Rental Agreement. In the event that Island Rents tent(s) is blown down or damaged in any manner due to storm, high winds or other disturbances of nature, rental fees are still due and payable.
Dance Floor: Dance floor is to be used for dancing only. No furniture is to be placed on the floor and the floor is not to be used for staging equipment. Stacking items on the floor can cause dents and scrapes and will result in damage fees. Customer understands that the floor can be discolored or damaged by excessive sunlight and/or moisture. If the floor is installed outdoors Customer agrees to keep the floor covered with the provided tarp(s) while not in use, unless well protected by a suitable tent. Customer agrees to keep the floor dry at all times and wipe up spills immediately. Should the floor become wet due to inclement weather Customer agrees to dry and cover floor to the best of their ability until the time of pickup and to also inform Island Rents of weather conditions. Customer agrees not to use the floor when it is wet. The use of a sub-floor is required for all installation sites that are not level and firm in nature.
Lighting: Electricity costs associated with installed lighting are the responsibility of the customer. At the time of installation, if there is not an adequate supply of electricity or unsafe wiring at the premises which prohibits Island Rents from installing lighting rental fees still apply. All lighting is tested for proper working order at time of installation. Island Rents cannot be held responsible for damages or lack of use due to weather or changes made to Island Rents installation by another vendor or guest after Island Rents’ installation is completed. WARNING: Lighting can be very hot and may cause severe burns. Extreme care should be taken especially in the presence of children.